Public Safety Telecommunicator / 911 Dispatcher

A Public Safety Telecommunicator — often called a 911 Dispatcher, Emergency Communications Specialist, or Emergency Call Taker — is the first point of contact in an emergency. They receive calls for police, fire, or medical assistance, quickly assess the situation, and dispatch the appropriate responders using computer-aided dispatch systems and radio communication.

Our Public Safety Telecommunicator Career Studies Certificate prepares students for employment in the police and emergency services field. After completing the program, students will be confident and competent dispatchers in law enforcement, and/or fire and emergency medical services telecommunications centers.

While enrolled in the program, students will take courses like PBS 130 – Introduction to Public Safety Communications, PBS 131 – Emergency Medical Dispatch, and PBS 133 – Advanced Public Safety Communications.

This program is designed to prepare graduates for industry certification and immediate career mobility into entry level emergency telecommunicator positions, like the following:

• Emergency Communications Specialist I
• Public Safety Telecommunicator I
• 911 Call Taker
• Communications Technician I
• Emergency Response Dispatcher